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Call us at (800) 375-3403
Phone Support
M-F: 5:00AM - 6:00PM PST
Sat & Sun: 6:00AM - 4:00PM PST
November 17th: Closed
Chat Support
M-F: 6:00AM - 6:00PM PST
Sat & Sun: 6:00AM - 4:00PM PST
November 17th: Closed

Credit Card Charges

Why is there a charge on my card?

You've made a purchase from one of the Build.com Network of Stores:

build.com network
faucet direct
lighting direct
venting direct
handle sets
pulls direct
venting pipe
floor mall

Who is Build.com?

We're an online home improvement retailer that sells products like plumbing, lighting, door hardware, ventilation, and more. We're based in Chico, California and we've been in business since 2000.

Hmmm, that still doesn't ring a bell.

Check your email (including your spam filter) and you should have received an order confirmation and receipt from us on the same day as the charge.

OK, I'm still not sure.

Then go ahead and give us a call at (800) 375-3403 and we'll help you get this squared away.

Thank you very much for being a customer of the Build.com Network of Stores.