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Support Team

Our Policies

About Us

Contact Us

Call us at (800) 375-3403
Phone Support
M-F: 5:00AM - 6:00PM PST
Sat & Sun: 6:00AM - 4:00PM PST
November 17th: Closed
Chat Support
M-F: 6:00AM - 6:00PM PST
Sat & Sun: 6:00AM - 4:00PM PST
November 17th: Closed

Get to Know Us

About Us

At Build with Ferguson, we believe that a home is more than just a place to live, it's a reflection of your unique style. So, whether you're updating a single room or the entire house, we're here to help you bring your vision to life. Our friendly, knowledgeable, US-based experts are available to answer your questions by phone, email, or chat and help you find everything you need for your home. They're trained in every home improvement category — from plumbing and lighting, to hardware and appliances, so no matter how complex your project, you can be confident that you're choosing the right products — the first time.

Our Promise

The Build with Ferguson team is committed to helping our customers make every project a success. Our mission is to simplify home improvement by providing a world-class shopping experience, the best selection of products from top brands, and exceptional customer service. Build with Ferguson has access to the strongest distribution network in America, so we can get you what you need, when you need it.

Your Vision. Our Expertise.
Your Vision. Our Expertise.
Get free advice from a project expert 7 days a week.
Every Style. Every Finish.
Every Style. Every Finish.
Discover the best selection in home improvement.
Imagine. Organize. Share.
Imagine. Organize. Share.
Stay on track with the free Project Tool.
Fast, Free Shipping.
Fast, Free Shipping.
Thousands of items delivered in two days or less.

Connect With Us

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Like and follow us for inspiration and special offers
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Get inspired and learn about the freshest ideas in home improvement
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Find design inspo and take a peek behind the scenes
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Follow for tips, contests, polls, and inspiration
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Subscribe to our YouTube channel for project tips and design inspiration
Get the Catalog
Get the Catalog
Sign up for the free Build with Ferguson catalog for more inspiration and project ideas.
Download the App
Download the App
Shop from your phone with our award-winning app, featuring virtual in-home preview for your favorite products.
Ferguson Cares
Ferguson Cares
Build with Ferguson believes in helping those in need in our community and beyond, and we encourage our employees to get involved.
Build Your Career
Build Your Career
At Build with Ferguson, creative thinking and collaboration are the keys to our success, and we're looking for individuals who want to grow with us.
Media Resources

Media Resources

Build.com is a proud member of the Ferguson family. Accredited media working on a story about Build with Ferguson may contact Ferguson's public relations team for interviews, photo requests, or editorial opportunities.

For more information and direct contact information, visit the Ferguson pressroom.

Are you a Pro?

Are you a Pro?

Save time and money with the Pro Advantage. From product specifications to delivery coordination and custom invoicing, your dedicated account manager provides start-to-finish service, giving you an edge over the competition. Enroll today for free.

Customer Service Representative

Customer Service

Our mission is to provide the best customer experience in home improvement.

If we ever fall short of your expectations, please email officeofthepresident@build.com. The Build with Ferguson team is empowered to ensure every customer’s satisfaction. 

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Build.com is a Ferguson Enterprise Company

Learn more about Ferguson Here

Shop Safely

Encrypted Checkout
Encrypted Checkout
Our entire checkout process is 128-bit SSL (Secure Socket Layer) encrypted and can be verified with GoDaddy. After the transaction, we re-encrypt your sensitive information so it's not just lingering around.
System Testing
System Testing
Build with Ferguson uses Trust Guard to randomly and continually test our systems.
Industry Standards
Industry Standards
Our systems meet the VISA CISP (Cardholder Information Security Program) and SANS Institute (Sysadmin, Audit, Network, Security) certifications.
Check After The Sale
Check After The Sale
Every order is checked and assessed for fraud risk. If an order is identified as a potential risk, it is flagged for an agent to verify its validity. Once we have confirmed your information, the flagged order is released and resumed.